Shipping policy

  • The consumer is responsible for all taxes, customs fees and expenses associated with the importation of orders outside of Quebec. These fees are not included in the shipping charges.
  • Orders shipped within Canada are delivered by Canada Post.
  • Orders will be shipped within 21 to 60 business days of receipt of payment.
  • We cannot guarantee a specific delivery date. However, you can expect to receive your order within 7 to 60 days from the date of order in Canada.
  • MONOKIINI is not responsible for delays caused by the delivery service. Delivery time by Canada Post may vary and is beyond our control.
  • Unfortunately, items may break in transit. If this is the case, please contact us for a refund or exchange. Shipping costs for a return are the responsibility of the consumer.